At Articulate Concepts UK Ltd., we value our clients and are committed to delivering high-quality services. However, we understand that circumstances may arise where a refund is requested. Our refund policy is designed to provide clarity and transparency for all parties involved.
- Administrative Charge Deduction
Any amount paid to Articulate Concepts UK Ltd. in any form is subject to an administrative charge of 20%, which will be deducted before the refund is processed. This covers our operational costs associated with the initial service setup. - Eligibility for Refund
Refunds are only viable and will be considered if requested at least 2 weeks before the start of the scheduled training or service. Any request made after this time will not be eligible for a refund. - Substitution and Alternatives
Before a refund is approved, all other options, such as the substitution of the service recipient or rescheduling of services, must be explored and proven non-viable. Refunds will only be processed when these alternatives cannot be implemented.
By proceeding with any payment to Articulate Concepts UK Ltd., you agree to the terms of this refund policy. If you have any further questions or require assistance, please contact our customer support team.
Thank you for your understanding.
Articulate Concepts UK Ltd. Management